BILLING,SUBSCRIPTIONS &
REFUNDS

Generally, all purchases—including subscription fees—are final and non-refundable, and cannot be canceled or exchanged (except where required by law).

However, if a 30-Day Money-Back Guarantee was offered when you first subscribed, you may be eligible for a refund within 30 days of your initial purchase.

Yes, we use industry-leading security protocols and PCI DSS-compliant payment processors to protect your financial information.

The number of days in your plan and the duration of your subscription aren’t related. Your plan is created by our experts to match your goals and ensure steady progression based on the details you provided during sign-up. 

Your subscription is only relevant to billing and access—while it’s active, you can use the app and follow your plan. If your subscription ends, your access to the plan ends. Note that your subscription begins immediately after purchase—not when you install or start using the app.

Unfortunately, it's not possible to pause or postpone a subscription, as it starts immediately after your purchase is confirmed.

At the moment, it’s not possible to purchase the app for a single, non-renewing period. However, you can cancel the auto-renewal anytime—your subscription will remain active until the end of the paid period.

This way, you can enjoy Yoga-Go without interruptions and still have full control over your renewal preferences.

At the moment, it's not possible to upgrade your subscription to a different plan.

Unfortunately at this time, we do not have a desktop version available and the app is designed specifically for mobile devices.

The mobile app is a versatile and customizable tool that lays out a full workout program that you can easily adjust if needed—change your fitness level, training location, personal parameters, and more.

To cancel your subscription within the app, follow these instructions: 

Unfortunately, our service does not currently offer the option to switch payment methods directly through the app. If you’re experiencing any issues with your payment, please reach out to our support team via the Contact Us form.

If your purchase was made through PayPal and you would like to update the card linked to your PayPal wallet, there’s no need to buy a new plan. Simply update your payment details within PayPal using these steps:

There are several ways to reference your current subscription information. 

Please visit the Refund Policy page to see whether your case meets the criteria to receive a refund.

If your initial purchase was made less than 30 days ago, you may be eligible for a refund under our 30-Day Money-Back Guarantee. Please note that renewal payments are not refundable once a new billing cycle has started, regardless of app usage.

At the moment, it's not possible to switch to a different subscription plan.

Once you open the website and finish setting up your profile, you’ll be guided to the payment screen with up-to-date information on available subscription plans, including plan pricing and billing period. This payment screen is the best source of information regarding pricing, so to avoid confusion, please reference this information. Since we occasionally run promotions, there might be different discounts available. To avoid surprises, please make sure you're aware of all the terms and conditions associated with our subscriptions. These can be found in our Terms of Use prior to subscribing. If you already have a subscription, you can always check your current plan in the User Account section of our website. To do that, just follow these steps: 

1. Open this link.

The billing cycle is the period of time that your subscription is active before it renews. Our app offers flexible subscription options, so you can choose the plan that works best for you.

We currently accept Apple Pay, Google Pay, PayPal, and credit card payments. 

Yes, your subscription is auto-renewable, meaning it will automatically renew at the end of each billing cycle, and you will be billed based on the renewal period you selected at the time of purchase. You can also find a detailed overview of your subscription, including the price of the plan and its renewal date, in your user account on our website.

You can cancel your subscription at any time via one of the following ways: