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First, make sure your Internet connection works well. If you are using a cellular connection, you might want to consider connecting to Wi-Fi.

We also recommend clearing your cache. Go to Settings on your phone > Go to Apps and tap on the Yoga-Go icon > Tap on Storage > Clear cache.

If clearing the cache doesn’t work, please restart your device or reinstall the app, following the next steps:

1. Delete the app.

2. Download it again

3. Open the app and tap the I already have an account button on the first screen.


If the issue persists or you need further assistance, feel free to reach out to our support team via the

form.