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Technical issues & troubleshooting Compatibility & os requirements

Compatibility & OS requirements

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Compatibility & OS requirements

I cannot download the app
How can I check my current subscription?
What is the billing cycle?
Will my subscription renew automatically?
Can I upgrade my subscription to a different plan?
How much does a subscription cost?
Where can I find my guides?
How can I turn off / on Yoga-Go notifications?
Where is my personal plan?
How can I restart my challenge?
App crashes / freezing / video won’t load
Can I share my subscription via the Family Sharing feature?
Are my payments secure?
Can I pause my subscription?
How can I get a refund?
How can I change my payment method?
What payment methods are available?
How can I switch to another subscription?
Am I eligible for a refund?
Integration with Apple Health and smartwatches
How can I cancel my subscription?
My workout or challenge progress is missing
Can I change my training goal?
FitBit / Apple Health syncing
I'm a beginner - what should I start with?
My daily progress suddenly changed
Can I stream Yoga-Go on my TV?
How to turn off background music?
How subscription works?
How can I restart my challenge?
Is Yoga-Go a subscription?
How can I view my personal data?
How can I delete my personal data?
I bought the app - what should I do next?
How can I change the language of the app?
How do I log into the app?
Do I need an internet connection to use the app?
Background music with Spotify/Apple Music/YouTube Music etc.
Background music with Spotify/Apple Music/YouTube Music etc.
How can I turn off / on Yoga-Go notifications?
How can I change my height/weight/units/email?
How can I change my height/weight/units/email?
Workout won’t start
Where can I find Sofa and Chair Yoga for seniors?
What smart/fitness devices can YG integrate with?
How do I unsubscribe from emails?
What's inside Yoga-Go?
Can I use Yoga-Go on my computer?
Are my payments secure?
Can I use Yoga-Go while pregnant?
When is the best time to do yoga?
Is Yoga-Go only for women?
What if I miss a day?
Can I purchase Yoga-Go for a single period of use?
Where can I find Sofa and Chair Yoga for seniors?
Workout won’t start
What equipment do I need for my practice?
How do I change to metric/imperial units?
How do I delete my progress / reset my plan?
Can I use Yoga-Go if I have health issues?
Are my subscription and the plan in the application connected?
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Can I use Yoga-Go on multiple devices?
Can I use Yoga-Go on multiple devices?
Can I use Yoga-Go on multiple devices?
I already purchased Yoga-Go - why is it asking me to pay again?

Please note that our app is only compatible with iOS 16 or later.

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